Claims conditions between the provider / seller and the customer / buyer (hereafter referred to as “CC”) are in compliance with the Act No. 40/1964 Coll. Civil Code as amended, Act No. 250/2007 Coll. on consumer protection and on the Amendment of the Slovak National Council No. 372/1990 Coll. on misdemeanors as amended, and other generally binding legal regulations of the Slovak Republic.

Introductory provisions.

1. The provider / seller in the online shop means the company Rhapis, Ltd., Slávičie údolie 10, 811 02 Bratislava , registered in the Business Register of the District Court Bratislava 1, Section: Sro, File No.: 21257/B, Co. Reg. No.: 35783320, VAT Reg. No.: SK2020277446, tel.: +4212/2091 5293, e-mail: eshop@rhapis.sk (hereafter referred to as “the seller“).
2. The customer / buyer means every person or a legal entity who has submitted an electronic order processed by the system of the online shop and has entered into a distant purchase contract with the seller.
3. This Claims Code regulates legal relations between the seller and buyer when handling the claims related to quality and quantity of goods or services provided by the provider / seller.
4. The claim means the customer / buyer has exercised the right from liability for defects in the goods or services provided by the provider /seller by which they have required a corrective action or replacement for improper performance, or failure in the performance.

Procedures for handling claims.

1. Under these CC the customer / buyer can claim in person, in writing or by an email.
2. The claim must clearly state in particular:
   • • who submits the claim (name, surname, permanent address)
   • the subject of the claim and what the customer/buyer asks
   • to whom the claim is addressed
   • the date of submitting the claim
   • the signature of the customer / buyer or the signature of the person authorized together with a certified power of attorney to represent the claim
3. If the claim does not comply with paragraph 2 of this article it will be considered ineligible.
4. The period for settlement of the claim is at the most 30 days from the date of submitting the claim. The provider / seller issues to the customer / buyer a documentary evidence of settlement of the claim.
5. Submitting the claim means the day of the claim being submitted by the consumer / buyer:
   • for postal delivery – the day of delivery of the claim to the company address of the provider / seller
   • for personal delivery – the date on the copy of the claim confirmed by the provider / seller
   • for email delivery – the day of reception of an electronic mail letter to the email address of the provider / seller
6. Other legal relations between the provider / seller and the customer / buyer expressly not regulated by this claims code shall be governed by relevant provisions of individual contracts made between the provider / seller and the customer / buyer, by relevant provisions of the generally binding regulations valid in the Slovak Republic.
7. Provider / seller is entitled to amend or supplement this claims code at any time because of changes in legislation and the business environment. Provider / seller shall determine the actual wording of the claims code by publishing it on its website.

Claims code valid from 01 June 2016.